# Contact and grievances

Last updated 5 November 2026.

## Who runs Shortlist

Shortlist is run by Cruscible. GST: not registered.

## Support

Email [support@cruscible.com](mailto:support@cruscible.com). Tell us what you were doing and the address of the page; a job site that does not work is the most useful thing you can report. We reply within 2 working days.

## Grievance officer

For a complaint about the service, a payment, or how your personal data is handled, contact our grievance officer: [support@cruscible.com](mailto:support@cruscible.com). We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, and we tell you the outcome in writing.

## Your data

To get a copy of your data, correct it, or have it deleted, write to the same address, or use Dashboard, Account, where you can delete your account yourself. The [privacy policy](/privacy) explains what we keep.

## Policies

- [Terms of service](/terms)
- [Refund and cancellation policy](/refunds)
- [Privacy policy](/privacy)