# Refund and cancellation policy

Last updated 5 November 2026. This policy covers payments for Shortlist, which is run by Cruscible.

## Refunds for passes and subscription payments

You can ask for a full refund within 7 days of a payment if you have used less than 10% of that plan's monthly job scores since the payment: fewer than 60 on Pro, fewer than 150 on Ultimate. After 7 days, or once you have used more, the payment is not refundable, and the plan stays active until the end of the period you paid for.

## Refunds for top-ups

A top-up can be refunded within 7 days of purchase if none of its extra job scores have been used. Once any have been used, it is not refundable.

## Payments made in error

A duplicate payment, or a payment taken when the plan or top-up was not added to your account, is refunded in full whenever you tell us.

## How to ask for a refund

Email [support@cruscible.com](mailto:support@cruscible.com) from the email address of your Shortlist account, with the date of the payment. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days, depending on your bank. When a pass or subscription is refunded, the account returns to the free plan.

## Cancelling

Passes do not renew, so there is nothing to cancel: the plan ends on the date shown under Dashboard, Account. A subscription, where offered, can be cancelled there at any time; it stops renewing and stays active until the end of the period you have paid for. Deleting your account ends any plan immediately; ask for a refund before deleting if you are within the refund window.

## Free Pro and promotional codes

These are free, so there is nothing to refund.

## How you get access after paying

Shortlist is an online service; nothing is shipped. Your plan or top-up is added to your account as soon as Razorpay confirms the payment, usually within a minute, and the extension picks it up the next time it opens. If it has not appeared within an hour, email us and we will add it or refund the payment.

## Contact

Cruscible. Email [support@cruscible.com](mailto:support@cruscible.com).