Refund and cancellation policy

Last updated 5 November 2026. This policy covers payments for Shortlist, which is run by Cruscible.

Refunds for passes and subscription payments

You can ask for a full refund within 7 days of a payment if you have used less than 10% of that plan's monthly job scores since the payment: fewer than 60 on Pro, fewer than 150 on Ultimate. After 7 days, or once you have used more, the payment is not refundable, and the plan stays active until the end of the period you paid for.

Refunds for top-ups

A top-up can be refunded within 7 days of purchase if none of its extra job scores have been used. Once any have been used, it is not refundable.

Payments made in error

A duplicate payment, or a payment taken when the plan or top-up was not added to your account, is refunded in full whenever you tell us.

How to ask for a refund

Email support@cruscible.com from the email address of your Shortlist account, with the date of the payment. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days, depending on your bank. When a pass or subscription is refunded, the account returns to the free plan.

Cancelling

Passes do not renew, so there is nothing to cancel: the plan ends on the date shown under Dashboard, Account. A subscription, where offered, can be cancelled there at any time; it stops renewing and stays active until the end of the period you have paid for. Deleting your account ends any plan immediately; ask for a refund before deleting if you are within the refund window.

Free Pro and promotional codes

These are free, so there is nothing to refund.

How you get access after paying

Shortlist is an online service; nothing is shipped. Your plan or top-up is added to your account as soon as Razorpay confirms the payment, usually within a minute, and the extension picks it up the next time it opens. If it has not appeared within an hour, email us and we will add it or refund the payment.

Contact

Cruscible. Email support@cruscible.com.